FREQUENTLY ASKED QUESTIONS

Q: How do I get started at PAUSA Recovery Clinic?

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A: The easiest way is to book a free clinic tour. You’ll seethe facility, meet our team and ask any questions in a relaxed setting — no pressure and no commitment. Fromthere, we’ll book you in for a free initial Registered Nurse consultation to assess your health goals and recommendthe best treatment pathway for you.

 

Q: Is there a free consultation available?

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A: Yes. All new clients are offered a complimentary initial consultationwith one of our Registered Nurses. This is a 30-minute assessment where we learn about your health history, goalsand any current conditions. We then create a personalised care plan based on what’s right for you.

 

Q: Do I need a referral to book?

 

A: No referral is needed for most of our services. You can book directly online orcall us on 0421 955 059. For Medicare-subsidised allied health services (such as physiotherapy or exercisephysiology under a GP Care Plan), you will need a referral from your doctor. We’re happy to guide you through thisif needed.

 

Q: What should I bring to my first appointment?

 

A: Please bring any relevant medical history, referral letters (if applicable), your Medicare card, private health card, NDIS plan details or DVA card. Wear comfortable clothing suitable for movement. For therapies like compression or float, we’ll let you know exactly what to prepare when you book.

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HYPERBARIC OXYGEN THERAPY (HBOT)

Q: What is Hyperbaric Oxygen Therapy (HBOT)?

 

A: HBOT involves breathing 100% pure oxygen inside a
pressurised chamber at 2.0 ATA (twice normal atmospheric pressure). This dramatically increases the amount of
oxygen your blood and tissues absorb, which accelerates healing, reduces inflammation, fights infection, and
promotes cellular repair. Sessions run for 60 or 90 minutes.

Q: Who can benefit from HBOT?

 

A: HBOT has a wide range of applications including sports recovery, post-
surgical healing, wound healing, chronic fatigue, neurological conditions, and general wellness. It’s used by elite
athletes and everyday clients alike. Our RN team will assess your suitability during your initial consultation.

 

Q: Is HBOT safe?

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A: Yes, when administered by trained professionals. HBOT is a well-established medical
therapy. Our clinical team screens all clients before sessions to ensure it is appropriate. Some conditions are
contraindicated (e.g., certain ear conditions or lung diseases), which is why our RN consult is an important first
step.

Q: How many HBOT sessions do I need?

 

A: This depends on your goals and condition. For general wellness and
recovery, clients often benefit from weekly sessions. For specific medical or recovery goals, a series of 10–20
sessions is commonly recommended. Our team will guide you based on your individual assessment.

 

Q: How long is a HBOT session?

 

A: Sessions run for 60 or 90 minutes inside the chamber. We recommend
arriving 10 minutes early for setup.

 

Q: What is IV Vitamin Therapy?

 

A: IV (intravenous) vitamin therapy delivers a customised blend of vitamins,
minerals, amino acids, co-enzymes or NAD+ directly into your bloodstream — bypassing the digestive system for

100% absorption. This makes it far more effective than oral supplements for replenishing nutrients and supporting
recovery, energy, immune function and overall wellbeing. 

Q: What’s the process for my first IV therapy session?

 

A: At your first appointment, you’ll meet with one of our
Registered Nurses for a 30-minute consultation to discuss your health goals and assess your suitability. Our Doctor
reviews this and creates a 12-month prescription tailored to your needs. Your infusion — which takes 30–60
minutes — can often begin on the same day. All supplies are stocked in clinic. 

Q: What types of IV drips do you offer?

 

A: We offer a wide range of infusions including vitamin and mineral
blends, NAD+ drips, Metal Detox Chelation, and subcutaneous and intramuscular injections. Your RN and Doctor
will recommend the right blend based on your health assessment.

Q: Are there any side effects?

 

A: IV therapy is very safe when administered by trained nurses. Occasionally,
clients may notice mild bruising or slight discomfort at the injection site, which resolves quickly. Our team conducts
a thorough health assessment before every session to minimise any risk.

Q: How often should I get an IV drip?

 

A: Frequency depends on your goals. Some clients come monthly for
maintenance and immune support, while those targeting specific health outcomes may attend more frequently. Our
team will provide personalised guidance at your consultation.

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COMPRESSION THERAPY

Q: What is Compression Therapy?

 

A: Our medical-grade compression therapy uses pneumatic compression
garments (leg and arm sleeves) to improve blood circulation, accelerate lymphatic drainage and reduce muscle
soreness. It’s used by professional athletes, post-surgical clients, and anyone looking to recover faster or manage
swelling.

Q: How long does a compression session take?

 

A: Sessions run for 30 or 60 minutes depending on your needs
and the package you choose.

Q: Who is compression therapy suitable for?

 

A: Almost everyone — from elite athletes recovering from training,
to older adults managing swelling and circulation issues, to post-surgical clients. It is included in all our
membership tiers and available as a standalone session.

 

DRY FLOAT THERAPY

Q: What is Dry Float Therapy?

 

A: Our Zero Gravity Dry Float is a unique relaxation and recovery therapy. You lie
on a temperature-controlled water-filled mattress with a membrane — so you get all the weightless, pressure-
relieving benefits of floating without getting wet. It’s deeply relaxing and helps reduce muscle tension, joint pressure
and stress.

Q: Do I get wet?

A: No. Our dry float uses a membrane between you and the water, so you stay completely dry
throughout the session. Just relax in comfortable clothing.

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PHYSIOTHERAPY

Q: What conditions does physiotherapy treat at PAUSA?

 

A: Our physiotherapists treat a wide range of
conditions including sports injuries, back and neck pain, post-surgical rehabilitation, workplace injuries
(WorkCover), joint and muscle problems, neurological conditions, and chronic pain management. We work with
clients of all ages.

Q: Do you accept Medicare Care Plans for physiotherapy?

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A: Yes. We accept Medicare Care Plans (GP-
referred Enhanced Primary Care plans), HICAPS private health, NDIS, DVA and WorkCover for physiotherapy
services. Ask your GP about a referral or call us to discuss your options.

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Q: How long is a physiotherapy appointment?

 

A: Initial consultations are 60 minutes. Follow-up sessions are
available in 30 or 60-minute formats depending on your treatment needs.

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EXERCISE PHYSIOLOGY

Q: What does an Exercise Physiologist do?

 

A: Exercise Physiologists (EPs) are university-qualified allied health
professionals who design and deliver evidence-based exercise programs for people with chronic health conditions,
injuries, disabilities and performance goals. At PAUSA, our EPs work alongside physiotherapists and doctors to
create integrated programs tailored to your needs.

Q: Who benefits from seeing an Exercise Physiologist?

 

A: Exercise Physiology is beneficial for people with
chronic pain, metabolic conditions (diabetes, obesity, cardiovascular disease), neurological conditions, cancer
rehabilitation, mental health support, sports performance, and falls prevention in older adults. Sessions are
available under NDIS, DVA, Medicare (GP referral) and private health.

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REMEDIAL MASSAGE

Q: What is remedial massage and how is it different from a regular massage?

 

A: Remedial massage is a
therapeutic, evidence-based treatment that targets specific musculoskeletal problems — pain, tightness, postural
issues, and injury recovery. Unlike a relaxation massage, it uses techniques designed to address the root cause of
your discomfort. Sessions start from $99 for 60 minutes.

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FAR INFRARED SAUNA & LED LIGHT THERAPY

Q: What are the benefits of Far Infrared Sauna?

 

A: Our Far Infrared Sauna penetrates deeper into tissue than
traditional saunas, supporting detoxification, improved circulation, reduced muscle soreness, skin health, and
relaxation. Many clients combine it with other therapies like compression or contrast therapy for enhanced
recovery.

 

MEMBERSHIPS

Q: What memberships do you offer?

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A: We offer four monthly gym and recovery membership tiers:

 

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• Restore — $59/week: Gym + 4x compression + 1 recovery therapy/month + Evolt scan

• Recover — $79/week: Gym + 4x compression + 3 recovery therapies + Evolt scan + nutrition workshops

• Performance — $129/week: Gym + 8x compression + 4 recovery therapies + Evolt scan + plan review +

workshops

• Elite — $199/week: Gym + 8x compression + 8 recovery therapies (incl. HBOT) + Evolt scan

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Q: Is there a lock-in contract for memberships?

 

A: No. All memberships are month-to-month with no lock-in. You
just need to give 30 days’ notice to cancel. Sessions roll over month to month if unused.

Q: Can I upgrade or downgrade my membership?

 

A: Yes. You can upgrade or downgrade with 7 days’ notice.
Talk to our team in clinic to arrange this.

Q: Are memberships covered by NDIS or DVA?

 

A: Some membership components may be covered depending
on your NDIS plan or DVA entitlements. Our team can help you understand what’s applicable for your specific
funding situation.

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FUNDING PAYMENT

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Q: Do you accept NDIS?

 

A: Yes. We are an NDIS registered provider and work with self-managed, plan-managed
and agency-managed participants. We offer physiotherapy, exercise physiology, allied health assistance, and
various therapy sessions under NDIS. Contact us to discuss what’s available under your plan.

Q: Do you accept DVA (Department of Veterans’ Affairs)?

 

A: Yes, we accept DVA gold and white cards for
eligible services. Please bring your DVA card and any relevant referral documentation to your appointment.

Q: Do you offer My Aged Care services?

 

A: Yes. We work with clients who receive funding through My Aged
Care home care packages. Please contact us to discuss what services are available under your package.

Q: Do you accept WorkCover Queensland?

 

A: Yes. We work with WorkCover QLD clients for physiotherapy and
allied health services. A referral from your treating doctor or WorkCover case manager is required.

Q: What private health funds do you accept?

 

A: We use HICAPS on-site, so you can claim most major private
health funds on the spot. Check your policy for eligible services.

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NUTRITION WORKSHOPS

Q: Do you offer nutrition support?

 

 

A: Yes. We hold free community nutrition workshops every second Thursday
evening from 5:30–6:30pm. These are open to the community — not just PAUSA clients. Nutrition workshops are
also included in our Recover, Performance and Elite membership tiers. We stock nutritional supplements in clinic
including True Protein products.

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GENERAL

Q: Where are you located?

 

A: We are located at Shop 3, Station Chambers, 120 Lennox Street, Maryborough
QLD 4650. Free designated parking is available at the rear of building.

Q: What are your opening hours?

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• Monday – Wednesday: 9am – 5pm

• Thursday: 9am – 7pm

•  Friday: 9am – 5pm

• Saturday: 9am – 2pm

• Sunday: Closed

• Out-of-hours appointments are available on enquiry.

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Q: How do I book an appointment?

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A: You can book online at pausarecoveryclinic.com.au/book-online, call us on
0421 955 059, or email info@pausarecoveryclinic.com.au. We recommend starting with a free clinic tour if you’re
new to PAUSA.

Q: Do you offer gift vouchers?

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A: Yes! We offer a range of recovery gift vouchers — perfect for birthdays,
Mother’s Day and special occasions. Vouchers have a 3-year validity and are transferable. Visit our Gift Cards
page to purchase online.